Inside Sales Representative

Location: Placeholder, GA, United States of America

Itamar

Itamar Medical is a medical technology company focused on the development, marketing and sales of diagnostic products based on its proprietary PAT platform technology, developed by a team of leading clinicians in sleep medicine and cardiology together with biomedical engineers and physicists. 

WatchPAT is an FDA-approved portable diagnostic device that uniquely uses finger-based physiology and innovative technology to enable simple and accurate Obstructive Sleep Apnea (OSA) testing while avoiding the complexity and discomfort associated with traditional air-flow based systems.

This role is a key supporting position for the US Region.  This position is responsible for maintaining and expanding our existing customer relationships and

attracting new customers through inside sales.

Primary Responsibilities and Duties:

  • Serving as the 1st point of contact with the customers and/or patients
  • Handle general customer Billing/Invoices questions
  • Assist with customer account questions and resolution
  • Receive orders
  • Assist with EndoPAT, Leads and follow-up
  • Receive credit card payment info
  • Deal with account corrections (e.g. tax exemption correction, NPI, etc., Bill to, Ship to)
  • Deal with disconnection between an approved quote and the PO 
  • Process Opportunities in Salesforce
  • Assist RSM’s with Salesforce
  • Assist RSM’s with Sales Process, Pricing, Quotes and Agreements
  • Transfer an opportunity from a wrong account
  • Create new opportunities (when existing opportunities are not accurate or when no opportunity was created)
  • Correct Incorrect Opportunities
  • Deal with account corrections (e.g. tax exemption correction, NPI, etc., Bill to, Ship to)
  • Approach the RSMs for new quotes (e.g. in case address does not match, in case PO$>is higher then the approval amount etc.)
  • Verify quote information and create quotes (e.g. quantities, prices, bill to ship to)
  • Handle accounting issues requested by the RSMs
  • New Contract Review – check the boxes and submit for approval
  • Process Returns

Core Competencies, Skills and Qualifications:

  • Excellent communication skills, particularly over the phone.
  • Intellectual ability to learn product and services quickly
  • Experienced with telephone sales, customer service and sales prospecting and ability to handle rejection
  • Knowledge of sales and marketing principles and strategies
  • Demonstrated time management, professionalism and motivation with generating sales
  • Demonstrated attention to detail and ability to follow systematic script to properly qualify leads. 
  • Results driven with demonstrated persistence; self-motivated with the strong initiative to work independently with strong attention to detail.
  • Experience with CRM (SF.com) and Marketing Automation Software (Pardot, Eloqua etc…) to create and execute lead generation and nurturing a plus.
  • Good computer skills; MS Office Suite (Word, PPT, Excel, Outlook etc…)
  • Ability to work in a deadline-oriented environment.

Education and Experience:

  • Bachelor’s degree preferred in communications, marketing, advertising or related field or relevant experience
  • 2-3 years of experience in relevant work experience in sales, marketing, promotions or telemarketing

Physical:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. It is understood by Employee that if he/she is requesting/ will need special accommodations to perform duties, it is their responsibility to inform Itamar Medical Human Resources and/or ADP immediately.

  • Employee is continuously required to sit for long periods of time (up to 98% of an average 8-hour day).
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
  • This job must use ergonomic tools and correct posture along with correct procedures for lifting, bending, squatting, carrying, pulling and reaching.
  • Digital dexterity and hand/eye coordination in operation of office equipment.
  • Ability to speak to and hear customers and/or other employees via phone or in person is required.
  • Body motor skills enough to enable incumbent to move from one office location to another.

Supervisory Responsibility:

Internal: N/A

External: Vendors; N/A

Travel Required:

  • Minimal travel on occasions for training

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Itamar is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, domestic partner status, sexual orientation, genetic information, citizenship status or protected veteran status.