Internal Communications Manager

Location: Chelmsford, MA, United States of America

Corporate

ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.

We offer competitive salaries and a comprehensive benefits package. Join our team. It’s a great time to be a part of ZOLL!

Job Summary:

Reporting to the Director of Corporate Communications, the Manager of Internal Communications will be responsible for planning and executing effective internal communications strategies and programs that drive employee awareness and engagement. This person will collaborate closely with divisional executives, marketing, human resources and other partners to plan and execute effective internal communications strategies that engage internal audiences on key messages and support a positive workplace culture. Successful candidates will excel at balancing strategic thinking with tactical execution.

Responsibilities:

  • Partners with the executive team, marketing, human resources and other teams to plan, develop, implement, and evaluate strategic internal communications.  Leverages understanding of business plans and goals to drive strategy and messaging content.

  • Plans, writes and edits content for internal communications channels, including web, email, social media and print.

  • Creates new channels to reach employees with core messages.  Brings creative ideas and new approaches to messaging to maintain engagement.

  • Designs, edits and oversees distribution of regular and ad hoc internal communication materials through a variety of communication channels.

  • Provides guidance to the executive team regarding communication plans, special events, and announcements to ensure high impact and effectiveness.

  • Consults with leaders to craft key messages and orchestrate major employee events like service anniversary recognitions, year-end celebrations, leadership messaging at the Annual Sales Meeting, etc.

  • Aligns with employer branding efforts to maintain a compelling and creative brand for prospects/candidates/employees.

  • Partners with human resource to support employee engagement efforts.

  • Monitors and assesses utilization of internal communication media to determine effectiveness.

Qualifications:

  • BS/BA with 8-10+ years of experience as a communications professional

  • Must include 3+ years direct experience with internal (i.e. employee) communications in a business setting

  • Ability to think strategically and execute tactically

  • Flexible and comfortable dealing with ambiguity and change

  • Demonstrated success developing and implementing effective communications plans

  • Demonstrated experience interacting with executives and senior leaders

  • Strong consulting skills with the ability to provide creative ideas and influence effectively

  • Experience collaborating with digital and design teams on internal communication effort

  • Excellent writing, editing, proofreading and oral communication skills; exceptional attention to detail

  • Team player with well-developed relationship-building skills

  • Agency experience is a plus, as is experience in the medical device / health care industries

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

ZOLL Medical Corporation appreciates and values diversity. We are an Equal Opportunity Employer M/F/D/V.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990

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