SalesForce.com Systems Support Specialist - APAC

Locations: Singapore; Remote

Resuscitation

Job Summary: Works to provide CRM (SalesForce.com) support under the direction of the Senior International Salesforce Administrator. Functions include basic salesforce.com support functionality, daily maintenance of application, performing data cleanup, preparing how to/training documentation, training new hires, and troubleshooting support to end users as necessary. Responds as Tier II support level for users looking for assistance. Responsibilities Essential Functions: • Responsible for increasing adoption/usage of Salesforce.com in APAC. • Responsible for daily realignment processes. • Responsible for loading Marketing Leads into CRM Database as needed. • Responsible for verifying new account requests and creation process. • Responsible for verifying requests for account updates such as name changes, ownership, Parent/Child Relationships and association/re-association of any records within CRM accounts. • Responsible for account/contact/opportunity de-duping/merging/cleanup as necessary. • Develop standard and custom salesforce.com reports and dashboards for end users and executives • Work with Senior International Salesforce Administrator to develop and maintain data integrity and data cleansing processes. • Develop and/or maintain training documentation and materials as they pertain to various user types/groups and business processes. • Assist with other tasks in CRM or other databases as needed. • Tests existing or new functionality as necessary Qualifications • Experience with Data Loader, Demand Tools and Apps/Installed Packages • Familiar with a variety of field's concepts, best practices, processes and procedures. • Ability to clearly define a problem or issue. • Ability to research in order to resolve issues and properly escalate issues if needed. • Ability to follow test scripts and execute testing scenarios. • Organizational, analytical and problem solving skills. • Strong written and verbal business communication skills. • Excellent multi-tasking skills. • Excellent Customer Service skills. • Detail Oriented. • Ability to work independently and in a team environment. • Works collaboratively to achieve team goals. • Demonstrates commitment to personal, departmental, and company growth. • Ability to travel (up to 30%). Required/Preferred Education and Experience: • Minimum of 2 years’ post-secondary education or relevant work experience. • At least 2 years of Salesforce administration. • Bachelor's degree in Business or related field of study, or equivalent. • Salesforce Certified Administrator (ADM 201) a plus.

Job Summary:

Works to provide CRM (Salesforce.com) database support under the direction of Sales Systems Manager.  Functions include but are not limited to basic salesforce.com admin functionality, daily maintenance of application, performing data cleanup, preparing how to/training documentation, and troubleshooting support to end users as necessary.  This role will collaborate with existing team to focus on updates and development for system initiatives.  Responds as Tier II support level for users looking for assistance.  Tracks all issues and/or enhancement requests as cases. 

Essential Functions:

  • Responsible for daily system maintenance processes as needed
  • Responsible for verifying new account requests and creation process
  • Responsible for verifying requests for account updates such as name changes, Parent/Child Relationships and association/re-association of any records within CRM accounts
  • Responsible for account/contact/opportunity de-duping/merging as necessary
  • Analyze, develop, configure, test, existing or new functionality as necessary
  • Develop and/or maintain training documentation and materials as they pertain to various user types/groups and business processes
  • Assist with other tasks in CRM or other databases as needed
  • Cross Train with Help Desk Systems Team as necessary to familiarize with Tier 1 end user calls regarding CRM application/other ZOLL applications and also work to familiarize Help Desk Systems Team to become familiar with Tier II type answers to end user CRM questions

Skill Requirements:

  • Experience with Salesforce.com Sales and Service Clouds
  • Experience working with Salesforce Classic and Lightning experiences
  • Experience with lightning components
  • Experience with transitioning from Classic to Lightning experiences
  • Experience with Data Loader, Demand Tools and Apps/Installed Packages
  • Working knowledge of Salesforce CPQ
  • Familiar with a variety of field's concepts, practices, processes and procedures
  • Ability to clearly define a problem or issue
  • Ability to research in order to resolve issues and properly escalate issues if needed
  • Ability to follow test scripts and execute testing scenarios
  • Organizational, analytical and problem solving skills
  • Strong written and verbal business communication skills
  • Excellent multi-tasking skills
  • Excellent Customer Service skills
  • Detail Oriented
  • Ability to work independently and in a team environment
  • Works collaboratively to achieve team goals
  • Demonstrates commitment to personal, departmental, and company growth

Required/Preferred Education and Experience:

  • 3-5 years of experience utilizing Salesforce.com in an Administrative role
  • BA or BS Degree preferred, or equivalent experience
  • Salesforce Admin Certified

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity.  Essential and marginal job functions are subject to modification.

 

ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V. 

 

ADA:  The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990