Technical Support Supervisor

Location: Italy

Cardiac Management Solutions

The LifeVest wearable defibrillator is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition and while permanent SCA risk has not been established. The LifeVest allows a patient’s physician time to assess their long-term arrhythmic risk and make appropriate plans. The LifeVest is lightweight and easy to wear, allowing patients to return to their activities of daily living, while having the peace of mind that they are protected from SCA. The LifeVest continuously monitors the patient’s heart and, if a life-threatening heart rhythm is detected, the device delivers a treatment shock to restore normal heart rhythm.

ZOLL Medical Italia is looking for a qualified candidate to provide technical support for patients wearing the LifeVest.

Job Description and Areas of Responsibility

• Patient hotline management during office hour (9:00-13:00 and 14:00-18:00)

Patient hotline management outside office hour: coverage of nocturnal and week-end shift in alternation with the other members of the Italian Technical Team

Shift coordination for 24/7 technical support

Correspondence with logistics partner, agents and PSRs for coordinating equipment exchanges

Daily alert review for patient compliance, no data transmission and detected episodes, direct contact with the patients to solve the issues and reports to TMs

CCRs management: daily check of CCR assigned from GTS, CCR complete handling and CCR assignment to ITS in case of need

Report management for agents’ technical interventions General and baseline check after new fittings Post-fitting documents check and handlingComplaint handling

Expiring MO management

We require the following from the applicant:

Native Italian speaker and fluency in English

Good working knowledge of MS Office

Respectful, friendly, team oriented individual with well-developed interpersonal skills both internally with co-workers and externally with patients and customers

• First professional in the field of responsibility, e.g. working as a Technical Assistant

• Experience in cardiac field, respectitely good knowledge in cardiac electrophysiology field is preferred, but not mandatory