Patient Account Services Specialist - Itamar

Location: Atlanta, GA


Patient Account Services Specialist - Itamar

Job Locations US-GA-Atlanta
Job ID
# of Openings
Posted Date
3 months ago(7/7/2022 2:44 PM)
Customer Service/Support


Itamar Medical Ltd is a medical technology company focused on the development, marketing and sales of diagnostic products based on its proprietary PAT platform technology, developed by a team of leading clinicians in sleep medicine and cardiology together with biomedical engineers and physicists. 


WatchPAT is an FDA-approved portable diagnostic device that uniquely uses finger-based physiology and innovative technology to enable simple and accurate Obstructive Sleep Apnea (OSA) testing while avoiding the complexity and discomfort associated with traditional air-flow based systems.


Position Purpose Summary:

This role is a key supporting position for the US Region.  This position is responsible for the end-to-end WatchPAT mail-out fulfilment process.


  • End-to-end responsibility for the WatchPAT Direct device fulfilment process, including, but not limited to:
    • Entering new patients into the relevant SW platforms
    • Initializing WatchPAT devices
    • Creating shipping labels
    • Uploading studies
    • Tracking and maintaining deliveries to and from patients\
  • Handle the ongoing communication with WatchPAT Direct accounts and ensure their needs and requests are addressed in a timely manner.
  • Identify issues that would cause delays in material delivery, communicate internally and with customers to resolve such issues and satisfy customer’s delivery requirements
  • Perform any other job-related duties as assigned


  • Strong customer service skills.
  • Must be able to communicate effectively & maintain professional conduct at all times.
  • Excellent written & verbal communication skills.
  • Organized, self-starter with the ability to handle numerous projects and prioritize workload with minimal supervision.
  • Professional and pleasant telephone etiquette.
  • Must have ability to enter data accurately.
  • Basic knowledge of Microsoft, Word, PowerPoint, Outlook.
  • Intermediate to Advanced knowledge of Excel
  • Bachelor's degree preferred
  • 2 -3 years of customer service required
  • 1 – 2 years of Salesforce preferred