Field Service Engineer

Location: United Kingdom

Resuscitation

ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service.

ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.

Job Summary:

The Field Service Technician in the field is responsible for the service and maintenance of all ZOLL Medical Resuscitation products, in the field or in the depot and ensures that all tasks pertaining to this service are properly performed and reported.

Travel will be at least 60%, mainly between Oxford and Southampton. Rest of duties can be performed from home office

Essential Technical Tasks:

  • Performing regular maintenance on ZOLL equipment

  • Performing STK / MTK's according to MDR

  • Carry out incoming and outgoing quality controls

  • Ensuring that all tasks are completed on time, minimising total TAT (turnaround times)

  • Accurate documentation of defect findings, preparation of detailed service reports

  • Tracking activities in the Complaint Management System database

  • Handling incoming customer calls and enquiries

  • Building strong relationships with sales, customer service and business partners

  • Practically contribute to the day-to-day operations of the department

  • Ensure that all legal and regulatory requirements are met in a timely manner

Skills required:

  • Trained as a technician or engineer degree or equivalent experience (focus on electrical engineering)

  • Customer satisfaction (NPS value for repairs)

  • Failure rate (as complaint of maintenance or repair carried out)

  • Excellent knowledge and proven skills in electronics & mechanics.

  • IT equipment, networking skills (e.g. MS Office)

  • Diagnostic and measuring equipment

  • Strong technical knowledge of resuscitation equipment

  • Strong knowledge of local laws and regulations for medical devices, focus on MDR

  • EN 60601, EN 62353 etc.

ZOLL Medical appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D.