Itamar Medical Ltd is a medical technology company focused on the development, marketing and sales of diagnostic products based on its proprietary PAT platform technology, developed by a team of leading clinicians in sleep medicine and cardiology together with biomedical engineers and physicists. 

WatchPAT is an FDA-approved portable diagnostic device that uniquely uses finger-based physiology and innovative technology to enable simple and accurate Obstructive Sleep Apnea (OSA) testing while avoiding the complexity and discomfort associated with traditional air-flow based systems.

Position Purpose Summary:

This role is a key supporting position for the US Region.  This position is responsible for the end-to-end WatchPAT mail-out fulfilment process.

• End-to-end responsibility for the WatchPAT Direct device fulfilment process, including, but not limited to:
  • Entering new patients into the relevant SW platforms
  • Initializing WatchPAT devices
  • Creating shipping labels
  • Uploading studies
  • Tracking and maintaining deliveries to and from patients\
• Handle the ongoing communication with WatchPAT Direct accounts and ensure their needs and requests are addressed in a timely manner.
• Identify issues that would cause delays in material delivery, communicate internally and with customers to resolve such issues and satisfy customer’s delivery requirements
• Perform any other job-related duties as assigned
•  

• Strong customer service skills.
• Must be able to communicate effectively & maintain professional conduct at all times.
• Excellent written & verbal communication skills.
• Organized, self-starter with the ability to handle numerous projects and prioritize workload with minimal supervision.
• Professional and pleasant telephone etiquette.
• Must have ability to enter data accurately.
• Basic knowledge of Microsoft, Word, PowerPoint, Outlook.
• Intermediate to Advanced knowledge of Excel
• Bachelor's degree preferred
• 2 -3 years of customer service required
• 1 – 2 years of Salesforce preferred