Technical Trainer / Customer Quality Assurance

Location: United Kingdom


ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.

This role is a hybrid role between Technical Training Manager and Customer Quality Assurance Manager. The position is fulltime and will cover all of the UK and Ireland. Travel will be 75%

Technical Training Manager Functions:

  • Delivering hands on training directly to biomedical engineers and technicians on ZOLL’s line of ventilator and defibrillator product lines.

Customer Quality Assurance Manager Functions

  • Complete responsibilities related to meeting customer expectations at the direction of the CQA Global Manager in accordance with ZOLL service goals, targets and objectives.

Skills Requirements

•            Knowledge of modern training tools and course development software. 

•            Excellent documentation and time management skills.

•            Technical writing.

•            Exceptional interpersonal and communication skills.

•            Previous experience in a customer-facing role as a technical expert. 

•            Instructional Design / Curriculum Development

•            Clinical knowledge relating to mechanical ventilation and defibrillation.

•            Proficient computer skills with a focus on MS Office.   

•            Ability to lead discussions and meetings effectively as facilitator

•            Ability to meet objectives in a timely manner

•            Excellent verbal and written communication skills

•            Exceptional organization skills and the ability to schedule tactically

Required/Preferred Education and Experience

•            Experience as a technical trainer.

•            Experience as a biomedical engineer or technician. 

•            Bachelor’s degree, or 5 years’ experience in a related field.   

•            Experience providing technical training support on ventilation, defibrillator, or cardiac monitoring equipment. 

•            Minimum 10 years' experience interfacing with external customers is required

•            Current passport and drivers License

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity.  Essential and marginal job functions are subject to modification.

ZOLL Medical appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D.