Technical Trainer

Location: Chelmsford, MA


ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.

We offer competitive salaries and a comprehensive benefits package. Join our team. It’s a great time to be a part of ZOLL!

Job Summary:

Technical trainers within our organization are responsible for delivering both customer facing and internal courses on ZOLL’s line of ventilator and defibrillator product lines. Delivered course material has an emphasis on preventive maintenance, repair, troubleshooting, and device operation.  Training classes are held both remotely at customer sites, along with in house classes held at our headquarters.  Approximately 50-75% travel, both domestic and international for multi-week training sessions may be required.  This job will be based out Chelmsford Massachusetts. 

Essential Functions:

  • Delivering hands on training directly to biomedical engineers and technicians on ZOLL’s line of ventilator and defibrillator product lines. 

  • Acting as a SME in the areas of device operation, preventative maintenance, troubleshooting and repair. 

  • Developing new content and improving existing training materials in order to support both on-site training classes and our eLearning platform. 

  • Acting as a second tier technical resource for our helpdesk to assist with answering technical questions. 

  • Blend traditional learning approaches with existing and new technologies while utilizing a variety of learning tools, techniques, concepts, and practices in order to create and deliver effective learning programs.

  • Effectively communicate with manager regarding training/facilitation, program or project status.

  • Proactively work with internal and external project team members to identify and resolve issues.

  • Create courseware using online LMS tools, MS PowerPoint, MS Excel and using available graphics and multimedia software. 

  • Revise training curriculum and methods as needed to improve effectiveness.

  • Working with video production in order to assist in developing new training content in various distribution channels. 

Skills Requirements:

  • Knowledge of modern training tools and course development software. 

  • Excellent documentation and time management skills.

  • Technical writing.

  • Exceptional interpersonal and communication skills.

  • Previous experience in a customer-facing role as a technical expert. 

  • Valid Passport.

  • Ability to travel up to 75% of the time. 

  • Instructional Design / Curriculum Development

  • Clinical knowledge relating to mechanical ventilation and defibrillation.

  • Proficient computer skills with a focus on MS Office.    

Required/Preferred Education and Experience:

  • Experience as a technical trainer.

  • Experience as a biomedical engineer or technician. 

  • Bachelor’s degree, or 5 years’ experience in a related field. 

  • Military background is strongly preferred.   

  • Experience providing technical support on ventilation, defibrillator, or cardiac monitoring equipment. 

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity.  Essential and marginal job functions are subject to modification.

ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V. 

ADA:  The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990