LifeVest Service Representative

Location: Remote

Cardiac Management Solutions

• Order Management: Prescription intake, registration of data into ERP system, transfer of information to corresponding Sales Representative to coordinate patient fitting • Management of patient documents: Scanning, copying, filing • Payment Management: Invoicing, billing, collecting, overdue notices • Inventory Management: Allocate medical device components, stocktaking • Correspondence with logistics partner: (Ex: processing and coordination of returns) (In case our logistics partner informs that device/equipment expiration dates are approaching, exchanges must be coordinated to return nearly expired equipment for refurbishment.) • Patient Management: Patient compliance (Ex: Call the patient in case patient is not wearing the device appropriately), shift coordination for 24/7 technical support and telephone hotline management (Manage call forwarding according to the 24/7 technical support shifts in the online portal) • Tender Management • Quality Management • Regular reporting, analyses and forecasting (Weekly and monthly reporting of new medical orders, active wearing patients, feedback on invoicing status and payment status) • Marketing and Sales Assistance (Ex: customer mailings, back-office) • Network Management (Input of patient data and information in online portal (ZOLL Patient Management Network), registration of new accounts and managing login information for prescribing physicians and hospital staff, creation of clinical center codes (CCCs) for individual prescriber numbers, sending ECG reports to physicians upon request) • Complaint handling • Generic support to the Sales team (organizational support for patient fittings, information processing) • Register and process quotes

Job Summary:

Provides administrative support for senior leadership, management staff, and department. Works independently within guidelines established by Management Staff. Seeks supervision as needed.

Essential Functions:

  • Collect, record, and track purchase requisition data for department.
  • Track purchase orders and hours spent for contractors.
  • Prepare expense reports and monthly spending reports as required.
  • Correlate purchase requisitions, purchase orders and invoices to provide data for cash flow analysis.
  • Maintain department office supplies inventory and general environment of the office.
  • Coordinate travel arrangements as requested, anticipating upcoming needs
  • Schedule meetings, conference rooms, and meals, as required
  • Administrative duties such as filing, copying, answering/screening calls, mail distribution.
  • Prepare correspondence to internal/external parties.
  • Word processing, filing, simple outside correspondence and information retrieval for staff.
  • Responsible for partial calendar management.
  • Special projects as requested or sought for by administration and other departments as needed.

Skill Requirements:

  • Strong knowledge of MS Office (i.e. Word, Excel, Outlook, PowerPoint.) Proficient in creating basic PowerPoint presentations and Excel spreadsheets
  • Excellent interpersonal and communication skills
  • Capable of performing book keeping in a simple accounting system
  • Excellent calendar management skills
  • Ability to work independently while interacting with and advising employees of all levels of the organization
  • Proofreading, attention to detail, and follow-through skills
  • Highly organized, flexible, and enjoys the administrative challenges of supporting a team of diverse people and programs

Required/ Preferred Education and Experience:

  • High school diploma, Bachelor’s degree strongly preferred.
  • 5+ years' experience as executive secretary, administrative assistant or equivalent

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity.  Essential and marginal job functions are subject to modification.

ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V. 

ADA:  The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990