Training & Development Manager

Location: San Jose, CA


ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.

We offer competitive salaries and a comprehensive benefits package. Join our team. It’s a great time to be a part of ZOLL!

General Summary:  

This position is responsible for developing and delivering initial and ongoing training programs for Circulation products to all Circulation sales and clinical representatives globally; as well as being the clinical and technical expert to support the field team. In addition, this person will work cross functionally to develop E-learning modules and platform to be used internally.

Essential Functions:

  • Train the Circulation commercial team on clinical and technical content for Circulation products.
  • Design, update and implement new hire training and advanced training programs.
  • Develop training curriculum to be used internally and external based on a "blended learning" approach, which could include: web based e-learning, classroom, webcasts, conference calls, face-to-face, written material one-on-one coaching and/or video.
  • Develop metrics to measure, judge, and improve training program performance.
  • Travel with commercial representative in the field to observe and coach them for better performance. The expectation is two field visits with field representatives per quarter with follow-up to manager and individual.
  • Collaborate with internal departments such as Marketing to ensure that messaging and product training are current, and to support product launches.
  • Work closely with the management team, regional sales and marketing leaders to ensure alignment with his or her goals and objectives.
  • Plan and deliver content for the Annual Sales Meeting (ASM), Mid-Year Sales Meeting (MYSM) and regional sales meetings
  • Create and maintain training record for Circulation personnel. Coordinate sales training logistics.
  • Provide awareness and education to the greater ZOLL organization – including as part of The One-ZOLL Advantage (TOZA) initiatives – regarding Circulation product benefits, clinical publications, and ongoing clinical initiatives.
  • Support, train, and lead the activities of Field Sales and Clinical Trainers.
  • Performs other duties as assigned by Management.

Education/Training/Experience Requirements:

  • Bachelor’s Degree.
  • Past clinical or medical experienced preferred.
  • 4+ years of Medical device industry experience with a minimum of 2 years in field role.
  • 2+ years training experience and position preferred.
  • Strong communication (written/oral) and public speaking skills.
  • Strong experience with Microsoft Office applications and online education content creation platforms preferred
  • Able to interface and communicate with customers and the field team well.
  • Strong project management skills, ability to work independently and as part of a global organization.
  • Ability to integrate divergent information and develop project plans and actions. Travel can be 50% travel if a remote location.