Depot Support Technician/ Technisch Medewerker

Location: Netherlands

Resuscitation

ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.

Location:  Elst, Holland

Travel: Occasionally to clients and for training purposes

Essential technical Functions:

  • Fault finding and repairing ZOLL devices
  • Perform maintenance and calibrations in accordance with manufacturer and local government guidelines.
  • Performing input and output quality checks
  • Accurate documenting of fault findings, creating of detailed service reports
  • Tracking of activities in the Complaint Management System database
  • Handling of incoming customer calls and inquiries
  • Managing and minimizing customer complaints and ensuring they are satisfactorily closed
  • Hands-on contribution to day-to-day output of department
  • Ensuring that all legal and regulatory requirements are met in a timely fashion
  • Service entry and exit inspection
  • Administration Spare Parts / Purchasing / tenders

Technical:

  • Excellent knowledge and proven skills in Electronics & Mechanics
  • IT equipment, networking competences (e.g. MS Office)
  • Diagnostic and measurement equipment experience
  • General knowledge of all engineering disciplines
  • Strong technical knowledge of resuscitation equipment
  • Strong knowledge of local laws and regulations for medical products, focus on MDR, EN 60601(2-4), EN 62353 etc.
  • To maintain an up to date knowledge of all ZOLL products in the Tech Service portfolio

Required/Preferred Education and Experience:

  • Successful graduation in Electrical Engineering or Medical Technology A/B or equivalent experience (Electrical engineering of Healthcare Technology (MBO/HBO))
  • Fluent Dutch and English skills for both oral and written communication purposes and French as an additional option
  • IT skills in MS Office products
  • Driver's license class B

ZOLL Medical appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D.