Manager of Internal Audits

Location: Pittsburgh, PA

Cardiac Management Solutions

The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD), the ZOLL cardiac monitor, and associated technologies.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest WCD has been worn by hundreds of thousands of patients and saved thousands of lives.

ZOLL has been Pittsburgh’s Manufacturer of the Year, one of Western PA’s Healthiest Employers, and even one of Pittsburgh’s Coolest Offices. But it’s our unique opportunity to impact people’s lives that makes ZOLL the ideal place to build your career.

Job purpose

Responsible for the overall development and maintenance of the internal Quality Program.  Manages a staff of Quality Auditors and ensures that the responsibilities of each are completed in a timely and accurate manner.

Duties and responsibilities

  • Oversee timely completion of all internal audits
  • Develop, initiate, maintain, and revise policies and procedures for Internal Auditing practices as related to Reimbursement Operations.
  • Develop, log, and track the execution of cross functional Internal Quality Audits related projects.
  • Keep consistent communication with all areas of the organization regarding quality related issues, updates, and governmental mandates.
  • Accurately track all internal audit activity and presents findings to senior management as required.
  • Work with Business Process Improvement Team to develop and implement process improvement plans resulting from audit findings.
  • Responsible for departmental and new hire training and development.  
  • Monitor the performance of the Quality process and relates activities on a continuing basis, taking appropriate steps to improve its effectiveness.
  • Develop/improve statistical performance measures for department and benchmark performance for review of team and individual staff goals.
  • Prepare and present Internal Quality measurements in cross functional meetings.
  • Conduct annual performance reviews for direct reports.
  • Set yearly objectives for all department team members to measure effectiveness and performance.
  • Perform other duties as assigned by Management.


  • High School diploma or GED required.  A Bachelor’s Degree in public health, health care administration or related field is preferred.
  • 2 – 4 years of relevant experience working in a healthcare quality role. 
  • Demonstrated knowledge of the U.S. healthcare system with expertise in quality, legal and regulatory issues coupled with basic knowledge in reimbursement policies related to healthcare, preferably the medical device industry.
  • Demonstrated strong project management and organizational skills and competency with all MS Office Software applications.
  • Proven Leadership/Management Experience
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Working conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds.

Supervisory responsibility

Directly supervises employees in the Quality Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

AAP/EEO Statement

ZOLL is committed to fostering an inclusive workplace, where unique identities, backgrounds, cultures, perspectives and experiences are respected and valued.

Equal Opportunity Employer – Disability and Veteran