CQA Training Technician (m/f/d) CE Tech. Service

Location: Germany

Resuscitation

ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.

Job Summary:

Responsible for providing guidance, support to field on-site and PM technicians and performing onsite product support to assigned customer accounts. Product support consists of logistics, deployments, on-site trouble-shooting of product, Preventive Maintenance (PM) and software upgrades.

Considerable travel in Germany and the Benelux countries. Strong German and English language skills needed.

Essential Functions:

  • Capable of managing various levels of technicians
  • Product support on-site, via telephone and through field technicians.
  • Assist customer with application of equipment.
  • Escalates customer related issues to Service Manager and CQA Account Manager
  • Performs trouble-shooting on-site and corresponds with ZOLL Tech Support staff to document activity
  • Performs on-site PMs.
  • Assist and/or Conduct employee's review as required by management
  • Potential for deployments to other customers in region at the direction of the manager.
  • Able to maintain customer specific information related to service activity.
  • Monthly reporting of department metrics for on-site coverage and PM performance.
  • Provide software upgrades as requested.
  • Development of in-house CQA customer management 
  • Anticipated growth in Service Revenue targets for FY 22 through the Launch of ExpertCare programs
  • Can handle the need for personal technical training for key customers and Business Partners in the CE region
  • Review of the Installed Base records to identify service contract potential
  • Co-ordination of field service scheduling and training of field teams

Required/ Preferred Education and Experience:

  • Technical Degree (2 year minimum) and equivalent work experience.
  • Prior work experience interfacing with external customers, preferred.
  • Valid driver’s license
  • Fluent in German and strong English skills

ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V.