Manager, Operations Southern Europe

Location: Italy


ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.

Purpose of the Job

The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes. The ideal candidate must be competent and able to plan many kinds of operational activities. He/She must be an excellent leader who can discover the most efficient ways to run the business. The goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success.

Location: Piacenza - Italy • Reporting to: European Operations Director

Essential Functions:

  • Nurture and develop centre of operational excellence in our Italian, Spanish, French and Portugese markets
  • Manage satellite operations offices
  • Carry P&L responsibility for the following functions: - Bids and Tender Service - Customer Service - Technical Service - Logistics - Service Contracting
  • To assist development of, and to operate within, the 3 year strategic framework, and annual business plan
  • Work in close partnership with Tech Service, Logistics and Sales Operations colleagues in our US HQ in Chelmsford, MA and with QA and Tech Service colleagues in our Circulation Division in San José, CA

Required/Preferred Education and Experience:

  • 5+ years’ P&L and people management responsibility
  • Demonstrable experience of hiring, developing and motivating high performing teams of professional staff
  • 5+ years' experience in providing support to a capital medical sales force
  • Undergraduate degree
  • Working for a growth company
  • Track record of strong project execution
  • Fluency in written and spoken Italian and English are essential

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

ZOLL Medical appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D.