Business Process Analyst - Operations

Location: Remote, PA

Cardiac Management Solutions

The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD), the ZOLL cardiac monitor, and associated technologies.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest WCD has been worn by hundreds of thousands of patients and saved thousands of lives.

ZOLL has been Pittsburgh’s Manufacturer of the Year, one of Western PA’s Healthiest Employers, and even one of Pittsburgh’s Coolest Offices. But it’s our unique opportunity to impact people’s lives that makes ZOLL the ideal place to build your career.

Job purpose

This position will bring technical focus and skill in data analysis, reporting capability, and linkage to other systems (Epicor, Camstar, SQL, etc.) while coordinating activity with the IT Applications team to support the Supply Chain and Operations team through continuous improvement activities and business evolution. Through the development of tools (Power BI, SQL, etc) and processes, this position will directly support the presentation of data required to make improved business decisions and assist in visualizing metrics through the use of dashboards.  This position will be an advocate for change to streamline processes through automation to eliminate manual processes and increase organizational productivity. Success in this role puts the operational users at the center of decision making and proactively works to improve the user experience.

Duties and responsibilities

  • Partner with the supply chain analyst, and larger supply chain and operations teams to understand all business requirements and flow of operations in order to execute against a roadmap of ongoing improvement activities.
  • Ensure the right data is acquired to develop reporting and toolsets that are used to support operational planning, strategic sourcing activities, and day to day procurement activity.
  • Coordinate and/or create all needed process documentation and ensure user testing and training is completed.
  • Demonstrate and high level of subject matter expertise in technical requirements required to support supply chain business processes.
  • Partner with supply chain analyst and other key stakeholders to translate business requirements into actionable technical development.
  • Ensure data sources are complete and accurate.
  • Perform other duties as assigned by Management


  • Builds positive relationships with all team members and actively works to understand the perspective of the user.
  • Must be resourceful and independent and works well in an actively evolving landscape.
  • Flexible, collaborative and welcomes differing perspectives
  • Experience with project management techniques is a plus.
  • High level of experience with Power BI and SQL
  • Experience with Epicor ERP a plus.
  • Strong organizational skills
  • Strong communication skills
  • Bachelor’s Degree in Business Management, Supply Chain, Engineering or IT; MBA a plus
  • 5 years of data analytics or business intelligence, report and dashboard creation experience.
  • Project Management experience a plus
  • Experience supporting manufacturing operations.
  • Proficient with Microsoft Office software, Word, Excel and PowerPoint

Working conditions

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is usually quiet.

Physical requirements

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this Job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand and walk.  The employee must occasionally lift and/or move up to 25 pounds.

AAP/EEO Statement

ZOLL is committed to fostering an inclusive workplace, where unique identities, backgrounds, cultures, perspectives and experiences are respected and valued.

Equal Opportunity Employer – Disability and Veteran