Coordinator of Patient Administration Lead - ZOLL CMS -

Location: Placeholder, TX

Cardiac Management Solutions

The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD), the ZOLL cardiac monitor, and associated technologies.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest WCD has been worn by hundreds of thousands of patients and saved thousands of lives.

ZOLL has been Pittsburgh’s Manufacturer of the Year, one of Western PA’s Healthiest Employers, and even one of Pittsburgh’s Coolest Offices. But it’s our unique opportunity to impact people’s lives that makes ZOLL the ideal place to build your career.

As part of our ZOLL CMS Sales Team, you will be responsible for selling our non-invasive wearable cardiac defibrillator system to physicians, patients, hospitals, and staff.  This includes the initial sale as well as ongoing in-service and support activities to promote consistent use. Call points include Physicians (Cardiologists, Electrophysiologists, Hospitalists, etc.), nurses, nurse practitioners, physician assistants, and administrators. Other duties include physician and nurse training and assisting in the reimbursement process to ensure timely revenue collection.

This is a remote/ field-based position.

ZOLL now mandates COVID vaccinations subject to legal exemptions.

Job purpose      

This field-based representative is responsible for increased levels of revenue attainment and resolution of unbilled exception management with CMS physicians, other healthcare professionals, and support staff.

Duties and responsibilities        

List the primary job duties and responsibilities of the position.

  • 50%       Facilitate additional documentation collection (when indicated) for medical orders and authorizations to ensure timely and accurate claims processing by the payor

  • 20%       Conduct complete patient reviews with healthcare professionals and office staff

  • 10%                     Develop and execute strategies and tactical plans to increase the utilization of electronic ordering and other initiatives to drive clean first-time order submissions

  • 20%       Lead team as a player-coach and subject matter expert

  • Ensure timely processing of required paperwork to prevent delays in patient fitting, billing, and recovery of products

  • Monitor Unbilled Patient Exception Status report, with timely procurement & submission; Submit missing documents to the Reimbursement Operations department and manage recurring revenue

  • Effectively manage patients through Transition of Care and additional Reimbursement processes

  • Responsible for improved Claims Billing yield within defined geography consisting of assigned accounts.

  • Develop and master a full working knowledge of all 3rd party payor requirements

  • Understand, communicate, and train hospital and office staff to submit complete orders; Provide education and support to appropriate staff to reduce medical order exceptions, ensuring an increase in successful first-time order submission

  • Conduct monthly meetings with Manager to review exceptions priority related to the conversion of billable patients

  • Assist with departmental projects and special tasks when assigned (e.g., Pilot Teams)

  • Achieve and maintain acceptable performance metrics

  • Comply with Standard Operating Procedures, particularly HIPAA

  • Participate in all reasonable work activities as assigned and deemed appropriate by management

  • Collaborate with Manager of Patient Administration to identify and coach areas of opportunity for COPA and Sr. COPA

  • Work collaboratively with MPA to onboard and train new COPAs

  • Foster a team environment within the area; lead by example, motivate, and inspire the team

  • Regularly conduct scheduled field visits with COPAs

  • Provide verbal and written follow-up and observation reports that highlight and address the COPAs’ strengths and areas of improvement or development

  • Provide support to Leadership and team during transitional periods, including covering vacant territories.

  • Additional duties as assigned by management


  • High School diploma/GED required

  • Bachelor’s Degree from a four-year college or university, or equivalent education and relevant working experience preferred

  • Healthcare/Medical Device (Clinical or Billing) experience preferred

  • Experienced ability to navigate Hospital and Clinic/Practice environments defined as proficiently navigating hospital flow, and document collection, along with competent and confident provider and patient interaction

  • Ability to proactively plan and work autonomously in close collaboration and communication with others

  • A high sense of urgency and flexibility in one’s schedule

  • Superior organizational skills with the ability to multi-task

  • Problem-solving mentality, accountability for each task from beginning to end

  • Proficient working knowledge of MS Office (including Power BI, Excel, Word, Outlook) & Customer Relationship Management systems (, Dynamics) preferred

  • Effective team player capable of working independently with strong self-motivation

 Working conditions      

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job is a field-based position. Employees will be responsible for working daily in hospitals, doctors’ offices, and other medical establishments within the assigned territory. Approximately 80% travel within a defined geography. Occasionally may be required to work atypical hours (evenings and weekends) based on business needs.

 Physical requirements

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit, talk, and hear. The employee is occasionally required to stand and walk.

 Supervisory responsibility:  None

AAP/EEO Statement     

ZOLL is committed to fostering an inclusive workplace, where unique identities, backgrounds, cultures, perspectives, and experiences are respected and valued.

Equal Opportunity Employer – Disability and Veteran