Essential Functions:

• Become technically and clinically expert on ZOLL Circulation products starting with TherOx products
• Take call for SSO2 patient treatment support in new and existing AMI sites
• Coordinate and perform on-site training for clinicians and allied health personnel
• Educate clinicians with the product, clinical, and marketing data
• Work as part of a field team to advance the commercial adoption of new therapies starting with SSO2
• Among installed sites increase physician utilization via education and training
• Work with customers to incorporate new therapies starting with SSO2 into a standard protocol
• Meet customer satisfaction through problem-solving and retention activities
• Provides product evaluation support in hospitals and other medical facilities.
• Support tradeshow and regional shows

Subsequent Broader Product Support:

• Conducts routine customer visits document accurately and timely in Sales Force
• Complete required administrative activities.
• Contribute to the development of training materials of products.
• Provide training to other ZOLL employees.
• As required, provide remote on-demand technical support for clinical staff via telephone and/or email.
• As required, have regular communications with key clinicians and other experts to support the optimal use of ZOLL Circulation products in the clinical setting.
• Whenever possible provide support during the live cases to new customers
• Provide input to marketing and product development teams on usability issues of the product and associated clinical procedure(s).
• Initiate a collaborative approach to projects enabling multiple-direction communications and task executions with easy-going, open-minded style.

Skill Requirements:

• Ability to utilize/develop tools, including email or any other means available to effectively perform the required task(s).
• Ability to understand and escalate customer issues in a timely manner to the supervisor
• Excellent follow-through skills, interpersonal skills, hardworking and be detailed oriented
• Positive attitude, responsible, dependable, reliable, and dedicated.
• Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently.
• Strong presentation skills and writing skills
• Must be able to work independently and in a team environment.
• Minimum Associates degree in Nursing or Life Sciences or relevant experiences
• Must be willing and able to travel up to 80%
• Ability to provide good customer service
  Preferred Experience:
• +2 years experience in interventional cardiovascular medicine, or device industry.

ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V. ADA:  The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990

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