Customer Service Specialist - Operations and Administration

Location: Remote

Resuscitation

Job Summary:

Work as a Customer Service Specialist supporting the customer service function of the business and other office administration.

Responsible for the everyday maintenance and management of the ZOLL Webstore, order entry, Code Data and ExpertCare order entry in ORACLE Service Module and responsible for managing customer returns of AED’s returned for repair or warranty replacement for Public Safety.

The Role requires you to manage ZOLL events and Sales Meetings, supporting Plustrac software for customers and reporting and coordinating of Salesforce leads for Public Safety.

Adhoc support for the Management team as appropriate

Essential Functions:

Operations

  • As part of the implementation of the ZOLL Webstore, assist with the project team as required to create the Webstore and all necessary AU products included

  • Once launched, support the distributors usage of the Webstore, troubleshooting issues and Oracle issues as they arise

  • Order entry and other Customer Service functions, including call taking, resolving customer issues etc

  • Order entry for all Code Data and ExpertCare Orders

  • Manage and process customer returns of AED’s returned for repair or warranty replacement

  • Manage bookings and coordination of ZOLL events and Sales Meetings

  • Customer support for the ZOLL PlusTrac program management tool

  • Provide product, customer and Business Partner support as required.

  • Allocate incoming leads to Business Partners within salesforce

  • Run monthly reports to assist with lead conversion tracking

  • Assist with data recording for measuring quality objectives

  • Adhoc Projects and Project Management for the Management Team

Requirements:

  • Minimum 5 years experience working in administration and Customer Service

  • Advanced Microsoft Office Skills including Powerpoint, Word and Excel

  • Attention to detail

  • Reliable and adaptable to changing priorities and customer needs

  • Friendly and professional demeanour

  • Ability to manage ongoing projects independently

  • Time management skills

  • Strong communications skills

Quality, Environment, Health and Safety Responsibility:

  •  Commitment to the quality, environment, health and safety and proactively reporting any risks and issues to your Manager or Supervisor

  • Carrying out the roles and responsibilities as detailed in the quality, environment, health and safety policies and procedures

  • Understanding the company mission, vision, policies, objectives and other requirements of the quality, environment, health and safety management system

  • Your involvement is essential in identifying potential hazards that can be eliminated, or minimised, before injuries occur

  • Participating in trainings, inductions, and Tool Box Talks

  • Take reasonable care for your own health and safety

  • Take reasonable care that your acts or omissions do not adversely affect the health and safety of other persons

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity.  Essential and marginal job functions are subject to modification.

 

ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V.