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International Technical Support Representative

Location: Canada

Resuscitation

Job Summary:

Perform various duties at ZOLL Canada Technical Support Department helpdesk, which includes but is not limited to the functions below:

Essential Functions:

  • Answer Canadian and International customers’ complaints on helpdesk
  • Document complaints on Service Requests SRs in Oracle database as per ZOLL Canada Standard Operating procedures (SOPs)
  • Follow up on loaners with customers (loaners’ retrieval)
  • Troubleshoot failures with customers over the phone using critical thinking and referencing ZOLL’s tools and manuals
  • Support customers with SW upgrades, data communication over the phone
  • Possible future 24/7 rotational on call support for English and French customer
  • Other tasks as assigned depending on work load

           

Skills Requirements:

  • Fluent in English
  • Excellent Communication and Interpersonal skills
  • High attention to detail
  • Strong troubleshooting skills
  • High self-awareness and self-management soft skills
  • Customer focused individual
  • Team player with positive attitude
  • Travel to the United States will be required periodically

Required/Preferred Education and Experience:

  • Bachelor of electrical/electronic/biomedical engineering or Associate degree in biomedical engineering technology from a college or university or similar.
  • 3-5 years of similar work experience in a helpdesk

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity.  Essential and marginal job functions are subject to modification.

ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V. 

ADA:  The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990