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Service Business Administrator

Location: Chelmsford, MA



ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.


We offer competitive salaries and a comprehensive benefits package. Join our team. It’s a great time to be a part of ZOLL!


Job Summary:


Contact ZOLL customer with the repair estimate for the billable repair.  Process all ship and billable lines accordingly in the ERP System based on Service Request requirement.



  • Review Repair Estimate to determine warranty and process device shipment and invoicing of Service Requests in ERP System.
  • Log all AutoPulse Repair Estimate Sheets into the Repair Estimate Access Database and use reports to manage daily call schedule.
  • Contact customers to provide Repair Estimates, technical reviews based on depot comments to obtain Purchase Orders for non-warranty repairs.
  • Run Service Backlog report and monitor the invoicing of billable repairs, reporting progress to Management on a monthly basis.
  • Responsible for maintaining and tracking the aging of the estimates against team objectives to assist in achieving team monthly/quarterly Service Revenue goals.


  • Excellent organizational, oral and written communication skills.
  • Ability to work independently with little supervision.
  • Proven customer interface skills.
  • ERP systems experience, perferably Oracle.
  • Experience with Excel.
  • Technical aptitude.



  • 2 year degree, 1-2 years of customer service experience OR
  • High School, 3-4 years of customer service experience.


Other Duties:


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.


ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V.