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Supervisor of Collections

Location: Pittsburgh, PA

Cardiac Management Solutions

The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD), the ZOLL cardiac monitor, and associated technologies.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest WCD has been worn by hundreds of thousands of patients and saved thousands of lives.

ZOLL has been Pittsburgh’s Manufacturer of the Year, one of Western PA’s Healthiest Employers, and even one of Pittsburgh’s Coolest Offices. But it’s our unique opportunity to impact people’s lives that makes ZOLL the ideal place to build your career.

Supervise the Collections team by supporting staff to ensure efficient, timely and accurate payment of accounts to maximize cash flow.

Essential Duties and Responsibilities

  • Participate in the recruiting, interviewing and hiring process for new Collection staff including requisition submission, new hire setup requests and any required accompanying paperwork.
  • Provide and coordinate training of new staff and coaching of existing staff including performance appraisal, quality review and disciplining of subordinate staff to drive improvement and continued success.
  • Supervises the activities of subordinate staff by providing direction and guidance in work assignments and ensures the timely and accurate completion of tasks.
  • Create and distribute daily and monthly metrics to staff and management.
  • Supervise scheduling, AOD, call off, PTO and breaks to ensure proper coverage.
  • Identify areas of opportunity to improve processes along with aiding in the implementation of those changes.
  • Medical Collections:  Utilize A/R reports to identify accounts that are past timely payment and distribute to team members to make contact with insurance company, vendor and patient, to learn status of payment. Ensures Collectors timely and accurately research overdue unpaid or underpaid account balances.   
  • Aid Seniors and staff with complex accounts and acts as a resource to subordinate personnel to resolve problems in a timely and effective manner.
  • Create, update and enforce all team standards and ensure compliance with Reimbursement policies and procedures.
  • Utilize processes and available tools to analyze trends.
  • Assist Manager with daily, weekly and/or monthly reporting responsibilities.
  • Performs other duties as assigned by Management

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.                                               

  • Bachelor’s in business or healthcare administration preferred.
  • Minimum of 3 years experience in medical collections and understanding of HCFA-1500 claim forms and re-billing process. 
  • Minimum of 1 year supervisory or leadership experience.
  • Working knowledge of Microsoft Office with an intermediate knowledge level of Excell
  • Experience working with all payer types to include Medicare, Medicaid, and third party commercial insurance companies
  • Strong written and oral communication skills.
  • Ability to handle multiple tasks simultaneously under strict deadline

Language Skills:  Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:  To perform this job successfully, an individual should have knowledge of Internet Explorer and MS Office Suite.

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment:

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is usually quiet.


ZOLL is an Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.