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Desktop Engineer

Location: Chelmsford, MA

Resuscitation

ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.

We offer competitive salaries and a comprehensive benefits package. Join our team. It’s a great time to be a part of ZOLL!

Desktop Engineer (Microsoft SCCM / Intune)

The Desktop Engineer is responsible for the development, design, and implementation of the enterprise desktop and laptop systems.  They will provide technical research for change, maintenance and enhancement to existing technologies as well as implementation of new technologies and end user devices.  This person will work with end users to define corporate needs and to understand established procedures; they will use this information to build standard corporate desktop environments.

Responsibilities

  • Develop, manage, and implement new hardware configurations.
  • Maintain existing desktop configurations.
  • Define and document processes and standards for common image and security update deployment schedules.
  • Audit and analyze data to ensure process are followed and standards are maintained.
  • Stay current with industry technologies, evaluate existing systems and infrastructure, identify and advocate solutions for continuous improvement.
  • Build system images and application packages for Windows 10 systems.
  • Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
  • SCCM administration, software packaging, and deployment.
  • Microsoft Intune administration and deployment.
  • Qualify new hardware/software, coordinate package releases, endpoint protection, monitor and test system performance; prepare and deliver system performance statistics and reports.
  • Maintain existing infrastructure solutions. Perform routine administration, maintenance, and troubleshooting.
  • Develop methodologies for testing hardware/software performance and provide statistics.
  • Provide proactive, reactive, and escalation level three support.
  • Provide orientation and training programs for end users for all modified and new systems.
  • Solid customer service skills.

Requirements

  • 3-7 Years progressive experience in a Systems Admin/Engineering, or Technical Support role.
  • Bachelor's Degree preferred (computer science, information systems, business administration or other industry-related curriculum).
  • Proven experience with systems planning, security principles, and general software management best practices.
  • System Center Configuration Manager administration.
  • Strong Background in Desktop Support.
  • Strong understanding of Group Policies.
  • Functional understanding of networking concepts; routing, switching, firewalls & protocols (TCP, UDP, HTTP, SSL, TLS, SIP, SMTP, SNMP, LDAP).
  • Excellent technical written and verbal communications skills.
  • Highly self-motivated and directed, with keen attention to detail.
  • Proven analytical and creative problem-solving abilities.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity.  Essential and marginal job functions are subject to modification.

ZOLL Medical Corporation appreciates and values diversity.  We are an Equal Opportunity Employer M/F/D/V. 

ADA:  The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990