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IT Manager

Location: San Jose, CA


IT Manager

Job Locations US-CA-San Jose
Job ID
# of Openings
Posted Date
2 months ago(3/23/2020 12:32 PM)
Information Technology


The hands-on IT Manager is responsible for supporting the ZOLL Circulation's technology infrastructure including but not limited to: servers (physical/virtual), end-user systems and peripherals, AV conference room technologies, Telephony, Storage Area Networks (SAN), Microsoft Back Office and other business applications. 


  • Work closely with end-users to understand their business needs and how to fulfill them
  • Establish and manage relationships with vendors, business partners and service providers
  • Configure, deploy, monitor and maintain new server infrastructure (hardware and software, physical and virtual)
  • Configure, deploy and monitor enterprise backup systems
  • Active Directory (AD) design and configuration: Group Policy Objects (GPOs), Security Groups, Domain Controllers (DCs), Domain Trusts, etc.
  • Microsoft Exchange administration: Distribution Lists, Transport Rules, Shared Mailboxes, eDiscovery, Archiving, etc.
  • Microsoft O365 Administration
  • Install, configure and upgrade:  network printing, directory structures, access rights, etc.
  • Liaison with external 3rd parties to execute infrastructure related projects
  • When escalation necessary, assist in troubleshooting complex end-user issues with Microsoft Windows OS, Microsoft Office Suite and other business applications
  • Participate in security audits and manage ZOLL’s back office systems in accordance with regulatory requirements
  • Minimum travel required



  • College degree in Computer Science or related field and/or equivalent experience
  • A+, MCP, MCSE or similar certifications is a plus



  • 3+ years experience in a supervisory role (IT Manager, Team Lead, Supervisor)
  • 6+ years of Systems Administration experience on Microsoft Windows platform
  • 6+ years experience with Microsoft Office Suite
  • 6+ years experience with Microsoft Windows Server platform
  • 6+ years experience with other Microsoft products: Active Directory, Exchange, SCCM, SharePoint, SQL, Hyper-V, O365, etc.



  • Ability to lead and supervise technical staff
  • Ability to self-direct and prioritize
  • Exceptional customer service skills
  • Exceptional problem solving skills
  • General business writing skills
  • Understand of Active Directory and MS Exchange; knowledge of O365 and Azure is a plus
  • Understanding of Windows Datacenter and Windows Clustering Services
  • Understanding MDM and MAM solutions such as Microsoft Intune
  • Understanding of Windows Deployment Services
  • Experience with enterprise hard drive encryption solutions; Microsoft BitLocker preferred
  • Knowledge of enterprise endpoint security solutions, antimalware and antivirus
  • Basic knowledge of TCP/IP, LAN/WAN, VLAN, WiFi, DHCP, DNS, etc.
  • Knowledge of Window PowerShell scripts
  • Knowledge of VMWare ESX Server management and familiarity with VMWare Infrastructure tools
  • Experience supporting a mixed PC/MAC environment