A. Ernest Whiton
Chief Financial Officer
ZOLL Medical Corporation
+1 (978) 421-9655
ZOLL Medical Corporation
+1 (978) 421-9637
ZOLL Medical Receives Seventh Straight Omega Northface Scoreboard Award for Customer Service Excellence in Technical Support
May 27, 2008—CHELMSFORD, Mass.—ZOLL Medical Corporation (Nasdaq GS: ZOLL), a manufacturer of resuscitation devices and related software solutions, announced today that it has received the Omega NorthFace ScoreBoard AwardSM for a seventh consecutive year. The award is presented annually by the Omega Management Group Corp. to organizations that, as rated by their own customers, demonstrate excellence in customer service and support.
“Since 2000, ZOLL’s customer satisfaction levels for technical support and customer service/delivery process have consistently remained high,” said Richard A. Packer, President and Chief Executive Officer of ZOLL. “This type of consistency year after year clearly demonstrates the importance we place on customer service as we develop products that help advance the practice of resuscitation.”
The Omega NorthFace ScoreBoard Award recognizes organizations that not only offer exemplary service to their customers, but also center their existence on a deep commitment to exceed all customer expectations.
To qualify for the NorthFace ScoreBoard Award, a company must meet four criteria:
1. Senior management commitment to exceeding customer expectations;
2. Customer satisfaction program that identifies and corrects customer problems;
3. Measuring the level of customer satisfaction with product/service at least twice during a calendar year; and
4. Achieving an overall score of 4.0 out of 5.0 in categories measured.
In ZOLL’s case, Omega (www.omegascoreboard.com) conducted quarterly telephone surveys with 100 customers to determine levels of achievement and quantify results.
About ZOLL Medical Corporation
ZOLL Medical Corporation is committed to developing technologies that help advance the practice of resuscitation. With products for pacing, defibrillation, circulation, ventilation, and fluid resuscitation, ZOLL provides a comprehensive set of technologies, including Real CPR Help® and See Thru CPR™, that help clinicians, EMS professionals, and lay rescuers resuscitate sudden cardiac arrest or trauma victims. ZOLL also designs and markets software that automates the documentation and management of both clinical and non-clinical information.
ZOLL markets and sells its products in more than 140 countries. The Company has direct operations, distributor networks, and business partners throughout the U.S., Canada, Latin America, Europe, the Middle East and Africa, Asia, and Australia. 2008 marks the 25th anniversary of ZOLL’s resuscitation product development. For more information, visit www.zoll.com.
Certain statements contained in this press release, including statements regarding the future business of the Company, and other statements contained herein regarding matters that are not historical facts, are “forward-looking” statements (as defined in the Private Securities Litigation Reform Act of 1995). Because such statements are subject to risks and uncertainties, actual results may differ materially from those expressed or implied by such forward-looking statements. Factors that could cause actual results to differ materially from those expressed or implied by such forward-looking statements include, but are not limited to, those factors discussed in the section entitled “Risk Factors” in the Company's Quarterly Report on Form 10-Q filed with the SEC on February 5, 2008. You should not place undue reliance on the forward-looking statements in this press release, and the Company disavows any obligation to update or supplement those statements in the event of any changes in the facts, circumstances, or expectations that underlie those statements.
Copyright © 2008 ZOLL Medical Corporation. All rights reserved. 269 Mill Road, Chelmsford, MA 01824-4105. ZOLL, AED Plus, AED Pro, AutoPulse, CodeNet, E Series, LifeBand, M Series, Power Infuser and Real CPR Help are registered trademarks of ZOLL Medical Corporation. Code-Ready, One-Step, See-Thru CPR and R Series are trademarks of ZOLL Medical Corporation. All product names are the property of their respective owners.
*Ong ME, Ornato JP et al. JAMA. 2006;295(22).