Corrective Action for the AED Plus

On February 12, 2009, ZOLL® recommended that all AED Plus® users whose units have serial numbers with the last six digits below 200000 replace the 123A Lithium batteries in their unit every three years to prevent potential battery failures in attempted rescues. In addition, ZOLL recommends that a label be applied to all such units indicating when batteries need to be replaced. This web site provides everything ZOLL AED Plus users need to take corrective action.

Find out more:
Customer Notification Letter
Frequently Asked Questions
Labeling Instructions

Look at the unique serial number printed on the bottom of your AED Plus. If the last six digits are UNDER 200000, then your AED Plus IS subject to the Corrective Action.

If your current batteries were installed more than 3 years ago, you should replace them.

Order 10 replacement batteries with a replacement label from ZOLL at a special price.

If your batteries were installed less than 3 years ago, you should attach a Battery Replacement Label to the unit. Order labels at no charge.

Confirm your battery replacement and/or label attachment with ZOLL.

Optional software upgrade

Rather not replace batteries? You may not have to. Upgrade your AED Plus with new software that can detect if and when your batteries need replacement.

Download the AED Plus Software Upgrade. (Windows XP and 2000 only)

ZAS web download instructions

AED Plus Software Upgrade instructions

Order a CD version of the software.

Need an I/R port with USB connector to install the software? Order here.

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Upgrade your device.

 

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Confirm your software upgrade with ZOLL.

Optional software upgrade

Please have a ZOLL representative contact me.

Or for more information, contact:

US: ZOLL Technical Support at 1 (800) 348-9011 or +1 (978) 421-9460 or Tservice_AED@zoll.com
Canada: ZOLL Canada Technical Support at 1 (866) 442-1011 x290 or CanadaTechSupport@zoll.com 
International: Contact your local ZOLL Sales Office.

Notices in other languages
Customer Notification Letter (French Canadian)
Labeling Instructions (French Canadian)

German language? please click here
Deutsche Sprache? bitte klicken Sie hier

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